Mybakup is an application that connects travellers to healthcare professionals who speak their language, wherever they are in the world.
Our service geolocates travellers and gives them access to health establishments, pharmacies and practical information about the destination, such as emergency numbers, health precautions and the course of a consultation at the destination.
Why add Mybakup to your services?
Because health is one of the TOP 3 concerns when travelling abroad
Customer loyalty
Provide your customers with a quality service that gives them peace of mind.
Differentiation
You will be more competitive on the market by offering a quality service in addition to your own
Increased satisfaction
Your customers will be even more reassured and satisfied to leave with you.
They already trust us
And we are integrated into their services
A solution that integrates perfectly with your services
Because health is one of the TOP 3 concerns when travelling abroad
1
We adapt to your support and booking platform:
Thanks to our integration with Orchestra, you can add the Mybakup service in just a few clicks.
If you book via a Tour Operator, we invite you to order your access codes directly from our dedicated platform.
Your customers will automatically receive a MyBakup access code that will be valid for the duration of their journey.
2
We personalise the journey with your brand logo.
Your customers will be even more reassured and satisfied to leave with you.
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How does geolocation work on MyBakup?Geolocation on MyBakup uses your device's location data to show you health services available nearby.
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Do the freemium/premium offers cover all destinations?Whatever formula is used, it is valid throughout the world.
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Can I access country files without being geolocated?Yes, you can explore country profiles manually to obtain medical information before you even arrive at your destination.
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How can I choose a doctor on MyBakup?Consult the detailed profiles of healthcare professionals, where you will find information on language, qualifications, prices and opening hours.
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What information is available in the country sheets?Country factsheets provide information on medical infrastructure, healthcare costs and other useful details for travelers.
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How does online appointment booking work?You select half-day slots over the next 72 hours and according to your availability. These are sent in real time to the healthcare professional of your choice (email and text message). The latter will come back to you (email and text) with a time slot among the selected half days
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Can I access MyBakup without an Internet connection?Some app features may require an Internet connection, but you can usually view the information offline once it has been downloaded.
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Does MyBakup cover all destinations?MyBakup aims to expand its coverage, but availability of services depends on the presence of health service providers in a given region. However, the listing of pharmacies, clinics and hospitals are available in all destinations.
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How can I give feedback on my experience with a healthcare professional?You can share your comments and ratings by sending us an email to [email protected]
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How does MyBakup guarantee the confidentiality of my medical data?Data privacy is a priority. MyBakup follows strict data security standards to protect your medical information.
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What to do in a medical emergency?In case of emergency, contact local medical services immediately. MyBakup is not an emergency service, but it can help you find medical care quickly.
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How does MyBakup ensure the quality of the health professionals listed?We have a rigorous provider selection and vetting process to ensure quality care.
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What should I do if I don't speak the language of the country I'm traveling to?The professional files indicate the languages ​​spoken by each service provider. Choose a professional who speaks your native language or a master foreign language.
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Does Bakup offer services for expats in addition to travelers?Yes, Bakup is also designed to meet the healthcare needs of expats abroad.
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How ​​can I cancel an appointment made via MyBakup?Go to the "My Appointments" section of the app and follow the instructions to cancel an appointment.
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Does MyBakup offer services for people with special needs?We are working to make MyBakup accessible to everyone, including those with specific needs. Your feedback is valuable to help us improve.
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How does geolocation work on MyBakup?Geolocation on MyBakup uses your device's location data to show you health services available nearby.
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Do the freemium/premium offers cover all destinations?Whatever formula is used, it is valid throughout the world.
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Can I access country files without being geolocated?Yes, you can explore country profiles manually to obtain medical information before you even arrive at your destination.